Refund policy

Returns

Please set up and check your PAK carefully when you receive it. If you find any defects in construction or function ,or if it was damaged during shipping, you can return it for a refund of the purchase price. To be eligible for a return, your item must be unused and in the same condition that you received it. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

To start a return, you can contact us at pakpleinair@gmail.com. Please note that returns will need to be sent to the following address: 4715 Dawnridge Drive, Charlotte, NC 28226 

Once your PAK is received, you will be emailed to notify that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

For artwork sales, other than in cases of damage during shipping, all sales are final.  

You can always contact us for any return question at pakpleinair@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pakpleinair@gmail.com.